Shipping and Returns
We ship Monday through Friday and sometimes Saturdays. We do not ship on the holidays that the Post Office is closed. We make every effort to ship as fast as possible - usually the day of or day after the order. If the order arrives early, we make every effort to ship it the same day. If we receive an order in the later afternoon or in the evening on a Friday, it will be shipped first thing the following Monday.
We use flat rate shipping, but if we can ship cheaper by first class, we will do it that way, notify you by email, and refund you the difference in cost.
Every item we create is done with the utmost care and love. We pride ourselves on our product quality. We inspect every item we ship, pad it carefully and effectively, then package it very securely for. In the event of damage to your package, please contact us and we will contact the post office to file a complaint. Please photograph the damage immediately so that we can use the photos when filing our claim. You will then receive a replacement order.
Any merchandise purchased online here at this website (monatural.com) can be exchanged or refunded within 20 days from the original delivery date. The item(s) must be unopened, unused and in good condition (unless item is damaged). If damaged, please submit photos of damage so we can file a complaint with the shipping carrier.
IMPORTANT: All items must be packaged and shipped in a secure manner to ensure product arrives back to Mo' Natural in good condition, or we cannot offer a refund.
We will refund the price of the item(s) in the original form of payment that was used for the purchase. Shipping costs will not be refunded except if the item is being returned due to issues orginating with the product, order, or the company. Any items received back that are damaged due to customer negligence of alterations to its original state will not be accepted for refund or exchange.
Once items have been inspected and the condition is verified and accepted, a refund will be sent within 3-5 business day.
NOTE: All refunds must be approved before customer sends back items. A 5% restocking fee will be applied.